About AAA.

Altitude Assist Alliance is a collaborative partnership between industry leading assistance companies, established to provide a standardised method of operating and billing in altitude regions that create significant business pain-points for payers and providers.

Founded and chaired by Jane Hegeler, the goal of the alliance is to enhance all aspects of the assistance process by providing a single platform for all stakeholders to ensure timely assistance for travellers, while confirming the legitimacy of claims and managing high-claims costs.


Cost containment differs in varying locations, and due to the nature of most high-altitude assistance cases, costs can soar within minutes.

AAA has the local connections and in-country presence, supported and complimented by a strong network of providers, to ensure that the necessary attention is given to those in need, at the costs that should be paid, without compromising the quality of care.

Memberships & Accreditations.

As part of our ongoing commitment to providing the best possible service to all of our clients, and raising standards in our industry, Altitude Assist is proud to be a member of the following organisations:

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Altitude Assist is an independently chaired assistance alliance with 3,000+ providers in our network, operating in over 40-countries around the world.